Begin Treatment Today

A clear, evidence-guided pathway into care — from first call to first day

Welcoming admissions area at NHBH Rehab

Getting Started

Most people who call us are not sure where to start. That is the point of this page — and of the phone line. A licensed counselor (not a sales agent) answers the line twenty-four hours a day and walks through where you are, what is happening, and what the next clinical step looks like. The call is free, confidential, and there is no admission obligation.

From that first conversation, our admissions team typically completes insurance verification in two to four hours, schedules a clinical phone assessment within the same day, and coordinates an admission window inside the following week — sooner if detox is medically urgent. Same-day admissions are possible when a bed is open and the situation calls for it.

If treatment turns out not to be the right next step, we will tell you so — and connect you with a local resource that fits better. NHBH was built by a community coalition; referring out when it serves the resident is part of that founding charter.

Admissions Process

Call Us

Reach our admissions team at (562) 453-0713 or email [email protected]. We are available 24/7.

Assessment

Our clinical team conducts a confidential assessment to understand your needs and determine the appropriate level of care.

Insurance Verification

We verify your insurance coverage and discuss payment options to ensure a smooth financial process.

Arrival

We coordinate your arrival details and welcome you to NHBH Rehab to begin your treatment journey.

Insurance We Accept

We work with most major insurance providers. Contact us to verify your specific coverage.

  • Aetna
  • Blue Cross Blue Shield
  • Medicaid
  • Medicare
  • Magellan
  • WellCare
  • Tricare
  • ComPsych

Don't see your provider? Call (562) 453-0713 to discuss your options.

What to Bring on Admission Day

Pack like you are going to a focused, twenty-eight-day retreat — comfortable, simple, and intentional. Our admissions team will email a personalized checklist after your assessment, but here is what most residents bring on day one:

  • Photo ID and your insurance card (we already have your verification on file)
  • Current medications in their original pharmacy bottles — including supplements
  • Seven days of comfortable, layerable clothing (washer and dryer on-site)
  • Closed-toe shoes for the yoga pavilion and walking paths
  • Swimwear for the aquatic center
  • A journal and a few personal books or recovery readings
  • Two or three meaningful photos of family, kids, or pets for your nightstand
  • Toiletries (alcohol-free; we will swap out anything that contains alcohol)

Please leave at home: all electronics other than a basic phone (locked in the front office during the first week), valuables, jewelry, weapons of any kind, anything containing alcohol, and outside medications not pre-cleared with our medical team.

Frequently Asked Questions

How long is treatment, really?

It depends on you. Medical detox usually lasts three to seven days. Residential typically runs thirty to ninety days — closer to ninety for opioid recovery and dual diagnosis, closer to thirty if you are stepping in from a recent outpatient program. Partial hospitalization runs two to four weeks; intensive outpatient eight to twelve weeks. Our clinical team will recommend a length based on your assessment, and we will revisit that plan together every week.

What does insurance actually cover?

Most major insurance plans cover medical detox, residential, PHP, and IOP at NHBH. After your call, we verify your specific benefits (deductible, out-of-pocket maximum, co-insurance) and walk you through what your cost will look like in plain English — before you make any decision. If you are self-pay or underinsured, we have a sliding-scale fund built from the founding coalition that helps roughly one in seven admissions each year.

Can my family visit during treatment?

Yes. Scheduled weekend visits begin in week two of residential. Our family-visiting area was designed for actual conversations — not a lobby with vending machines. Family therapy sessions are scheduled separately during the week and can happen in person or by video for relatives outside the Valley. We will help your family understand what is happening clinically so they can participate, not just observe.

I am worried about detox. Will I be safe?

Yes, and you will be more comfortable than you are imagining right now. Our medical team is on the unit twenty-four hours a day during detox, monitoring vitals and adjusting medication-assisted treatment in real time. The clinical research on safe withdrawal management is unambiguous — supervised detox dramatically reduces both medical risk and the suffering people associate with quitting. You do not have to white-knuckle this.

What about my job, my kids, my life?

This is the question we hear most. Our admissions counselors will help you think through FMLA paperwork, communication with employers, childcare logistics, and short-term financial stability before you arrive. PHP and IOP exist specifically because many adults cannot step away from work or family for thirty days, and our schedules accommodate working parents. The right level of care is the one you can actually finish.

What if I have tried treatment before?

You are in good company. About half of our residents have been through at least one prior program. Relapse is a clinical event, not a moral failing, and what we have learned from current addiction medicine research is that each treatment episode usually teaches the team something specific about what will work this time. Bring your previous treatment records if you have them — they shorten the assessment process and sharpen your new plan.

Are pets allowed?

Pets are not allowed on campus, but our family-visiting area welcomes service animals with documentation. Residents tell us this is one of the harder parts of admission. We will help you arrange short-term pet care if you do not have a family member or neighbor lined up, and we encourage photos of your pet on your nightstand. Many residents add their dog or cat to the "people I am doing this for" page in their recovery journal.

Make the Call You Have Been Putting Off

A licensed counselor answers within sixty seconds, day or night. No phone trees, no scripts. Free, confidential, and no commitment.